Refund Policy

1. Free Trial

The 14-day trial is free of charge. A payment method is required when you activate a plan, but no charge is made during the trial. If you cancel before the end of the trial, nothing is charged. If you do not cancel, the subscription starts automatically at the end of the trial and the first invoice is issued.

2. Subscription Fees

• Subscriptions are billed monthly in advance.
• No refunds are provided for partial months or unused time within a billing period.
• When you cancel, access continues until the end of the current billing period.

3. Onboarding Fee

• The one-time onboarding fee of CHF 299 (or EUR 299 for European accounts) is non-refundable once account setup has been initiated.
• If you cancel before onboarding begins (before first login to the dashboard), the fee is refunded in full.
• Founding Restaurant Program: the first five (5) restaurants enrolled with the promo code FOUNDING have the CHF 299 / EUR 299 onboarding fee waived entirely.

4. Founding Restaurant Performance Guarantee

If you joined under the Founding Restaurant Program and your account is fully onboarded (customer data imported, at least one campaign launched), we commit to the following:

• CHF 1,000 (or EUR 1,000) recovered-revenue guarantee: if the Platform does not identify and execute on at least CHF 1,000 (or EUR 1,000) of recoverable monthly revenue opportunity in your first 30 days of paid subscription, we refund your first month’s subscription in full upon written request.
• Eligibility: (a) full onboarding completed within 7 days of signup, (b) at least one customer-reactivation or review campaign launched, (c) request submitted by email within 45 days of paid subscription start.
• Recovered revenue opportunity is measured via the in-app Revenue Audit and Recovery Report.

5. Exceptional Circumstances

We may consider refunds case by case for:

• An extended Platform outage (more than 48 consecutive hours) directly caused by us
• Billing errors or duplicate charges
• An account compromise caused by a security breach on our side

6. How to Request a Refund

Contact hello@copilotebusiness.ai with your account details and the reason for your request. We review and respond within 10 business days.

7. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right to suspend your account and pursue the disputed amount through appropriate channels.